FAQ

How to best care for my new garment?


Our fabrics are machine washable (wait! no more than 30C) unless it's stated on product description BUT because we want you to have your Cherry and Mint piece in your wardrobe for a long time and the machine can be harsh on our vibrant colourful prints over time, we recommend that you hand wash and treat your garment with care.




What size should i get?


Every product has details regarding the sizing and body measurements. If you are unsure of what size you should get don't hesitate to contact me, i will gladly help you choose what i think it will suit you best!




Do you accept custom orders?


Yes! I can create a custom piece for you. As long as the print and garment style are from my own shop of course, i can make your dream garment in both style and print come true. Almost everything you see can be recreated with any of my pattern designs without any extra cost. Just fill in the cutom order request form (found at the bottom of the clothing page) with your idea before you make a purchase so we can discuss further. Please also note that i can only accept a few custom orders per month and that your garment might need 3-4 weeks to be made depending how busy the studio is and my fabric availability!




Will i get a tracking number for my order?


If your order total is 15Euro or more then Yes! you will receive a tracking number in your shipping confirmation email. All orders are shipped with standard mail. If you're in a hurry and need something delivered by a specific date please contact us beforehand to see if we can arrange an expedited shipping for you.




How many days for my order to arrive?


After you receive a shipping confirmation, expect your parcel to arrive in approximately: Cyprus: 3-4 business days United Kingdom: 4-6 business days United States: 8-10 business days Europe: 5-7 business days Australia, New Zealand and Oceania: 8-10 business days *Please note that peak seasons like Christmass might affect the delivery estimates




Do you ship to my country? What does it cost?


Yes! We ship wordwide! INTERNATIONAL DELIVERY All shipping rates are calculated based on the weight of your purchase and your location, the cost will be shown on your cart at checkout. Please note that Countries outside EU might have customs for which we are not responsible for. --------------- DOMESTIC DELIVERY Domestic orders (Cyprus) have a €3 flat rate and are shipped out with a courier service. Please include your phone number to your shipping address details. --------------- IMPORTANT! Most of my clothing pieces are handmade to order with 3-4 weeks lead time since the fabric needs to get printed, arrive in my Country and then get sewn into your orders. To minimize the processing time, i brough in some fabrics which can be sewn and shipped in 5-7 working days. You can find this info under each product desciption noting how many pieces i can make before i run out of fabric and the processing time goes to 4 weeks again. If you're in a hurry and need something delivered by a specific date please contact me beforehand and i'll try my best to meet your needs.




Were are you located?


We are located in Cyprus, a small sunny island. We don't have a physical shop so you can't pick up your order from an address but i am are more than happy to ship the order to you. You can occassionally find me at different pop-up shops or events in Cyprus. If you're interested to know when my next pop-up shop will be, follow allong on facebook or instagram where i always share event and other exciting news




Do you take returns or exchanges?


I want you to be completely satisfied with your purchase! For any issues or If something you purchased doesn't fit or wasn't what you expected please contact me as soon as your order reaches you to resolve the issue Note that, in order to be able to accept a return or make an exchange, the item must be new and unworn! I am not responsible for the shipping cost of a return or exchange that's why i advise you to choose your size as carefully as possible. If you have any questions or you're unsure for your size don't hesitate to contact me before placing an order and i can guide you to choose what ithink it's best. Reminder that i am a small business therefore if your order was custom or personalised in any way i unfortunately cannot accept returns or exchanges for the specific item.




Do you do wholesale?


If you have a shop (physicall or online) and would like to have my products you can fill out this form and i will get back to you the soonest possible!




What payment methods do you accept?


We currently accept credit card & payments through paypal. For any other payment methods you are most welcome to order through my Etsy shop




Where are your products made?


Almost all of my products are hand made here in Cyprus! I use ecologically safe inks to print both my digitally or silk screen printed textiles. The prints start from drawings, then created into a digital seamless pattern designs and are ready to get printed on fabric. After the fabric samples arrive, i make sure that everything is perfectly printed and i'm ready to proceed with the production of the final garments which are sewn carefully one by one in my home studio. Other products like patches, pins, pocket mirrors, socks & swimwear are printed & made by my trusted partners in EU!





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© 2019 Cherry and Mint